Frequently Asked Questions

Direct Primary Care, or DPC, is a model of healthcare that puts patients first by getting rid of the red tape that constrains traditional practices. How? It's simple: we do not require or bill insurance, and – believe it or not – this actually saves you money in the long run.

You will not have to pay a co-pay for office visits or routine physicals. Also you will be able to avoid many visits altogether by sending your questions directly to us via email and text – something you will not get from a traditional practice. We've negotiated amazing deals for prescription medications, blood tests on your behalf. We also have great relationships with imaging centers, labs and specialists that offer cash-pay discounts. If we had contracts with insurance companies, we would be legally obligated to charge higher prices.

Of course. Everyone benefits from a service tailored directly to them. That is why we offer truly custom healthcare. We are here for you if you are sick or hurt, but we also help you proactively maintain good overall health. Every visit with us will be thorough, relaxed, and as long as you need to address your health concerns. The longer you are our patient, the more we learn about your health and lifestyle, and the better we can help you maintain that health.

See our prices on our pricing page. We charge a flat monthly fee, and in exchange you get unlimited office visits, wholesale prices on prescription medication, a provider on call 24/7, and a whole lot more.

Memberships are $110 per month, per adult, billed directly each month to your credit/debit card. Each adult member may add one child (under 26 years old) free per family. Additional children are only $20 per month each.

A one-time $99 registration fee per adult will be included in your total initial charges. You may cancel at any time. If you re-enroll at a later date there will be a $99 re-enrollment fee. Your enrollment is always subject to limited space availability at the clinics.

The fee covers excellent primary care through office visits with no copay. This includes the following: annual wellness exams, sports physicals, school physicals, chronic care office visits, follow-up visits, basic office procedures and treatment of acute illness or minor injuries, all with minimal wait times in the office. The fee also covers direct communications with your provider: phone, text or email.

Our patients will also have access to discounted labs, prescriptions and special procedures not included in the membership fees.

We treat all kinds of common everyday problems like colds, flu, strep, rashes and injuries. We also treat more complicated long term medical problems like adult diabetes, high blood pressure, high cholesterol and thyroid disorder. We also provide functional medicine visits for complicated conditions at an additional price.

For starters, having such unprecedented direct access to your provider will help prevent hospitalizations and specialty referrals in many cases. However when those types of care are required, we will certainly continue to work with your hospitalist during your hospital stay as well as work closely with any specialist. Depending on the level of care and the sorts of expertise required, we may rely on those specialized caregivers to manage your treatment.

Yes. We are happy to accept the children of our enrolled clients. See our pricing page for details.

Of course! Provider access is one of the greatest benefits of the direct primary care model. Because illness and injury do not respect regular office hours, you may call, text, or portal message your provider whenever you need. Call our office number to be connected to the on-call provider.

Of course – this sort of care is "baked in" to the DPC model. Because you will have your provider's contact information and office number, you can reach out to us whenever you need, wherever you are. Many illnesses can be diagnosed and treated with a simple conversation. We can also send medications most appropriate for your circumstances to a pharmacy near you.

We maintain high standards of patient privacy. We will never provide your health information to any third party unless you specifically ask that we do so.

You will pay for non-covered labs and procedures at the time the service is rendered. Charges will be added and applied to your preferred method of payment.

We expect to have an open, honest, respectful relationship with you. If you have voiced a complaint that we cannot satisfy together, we will gladly allow you to terminate your membership. We require a cancellation notice in writing sent to our office manager.

If you choose to re-enroll at a later date you will pay a one-time $99 re-enrollment fee. And because we limit the number of patients at our clinics, we cannot guarantee there will be room to accept you at a later date. Please see your new patient agreement for more information.

Unfortunately, no. Your membership fee is not yet defined as a "medical expense" in most states and as such is not deductible. Please confer with your tax consultant to clarify tax consequences in your particular circumstances.

Mulberry gladly accepts patients with pre-existing conditions. Our providers will review your new patient questionnaires when you apply for membership. They may contact you if they have any questions before your registration is processed.

Children without an accompanying adult membership will be charged the same registration fee and monthly membership fee as an adult.

No. You are paying for access to the clinic and the services we provide, but how much you use of it is up to you. As always, it is important to remember that your membership fee does not cover third-party services such as specialty care, emergency room visits, hospitalizations and other healthcare related goods and services that may be covered by a health insurance plan. We strongly recommend patients purchase or maintain sufficient health care insurance to meet their individual needs above and beyond the services provided by Mulberry Clinics.

No. You can cancel at any time and there is no cancellation fee. However, there are no refunds for fees already paid. We require a cancellation notice in writing sent to our office manager.

If you choose to re-enroll at a later date you will pay a one-time $99 re-enrollment fee. And because we limit the number of patients at our clinics, we cannot guarantee there will be room to accept you at a later date.

We have formed relationships with some of the top local and national laboratories and we have a direct pricing agreement in place with them. Suddenly your thyroid test that used to be $128 is now $20. Your cholesterol panel that had been $85 is now $20. Your Diabetes test that had been $65 is now $15. Does it suddenly feel like you have been paying way too much for lab work for most of your adult life? Well, we think you have.

Mulberry does not file insurance or the headaches that come with coding, billing and reimbursement. We have also limited the amount of patients per provider to about one-third the normal primary care practice. That frees up our providers to spend far more quality time per patient and far less time hurrying appointments and hassling with insurance companies. 

No, fortunately for both you and us. Perhaps the most critical distinction in our model of care centers on a direct, personal relationship between you and your provider. That directness carries over to our business model as well.

We forgo insurance payments in order to save our patients from the arbitrary, intrusive decisions that come with using insurance. Charging a direct monthly fee frees us from the typical contractual agreements that prevent non-DPC physicians from offering wholesale prices on laboratory tests, imaging, and medications.

Yes, we take care of any patient regardless of your insurance situation. Since we work completely outside of the insurance system, none of the billing for care here is eligible for insurance reimbursement. However, we recommend that everyone have insurance coverage, which is still important in the event of a major health issue.

Yes. We recommend our patients continue a major medical plan (ex: a high-deductible and health savings account). If you experience a major health issue, you will still need insurance to help cover it.

Yes. You will need to sign a one-time waiver declaring that neither you nor your provider will directly bill Medicare for our services. Even though Medicare will not pay us for any services you receive in our practice, your Medicare benefits will otherwise remain unchanged and can continue to be used for all other medical care received outside of our practice. Medicare will still cover any laboratory testing, imaging, medications, or hospitalizations prescribed by our offices.

You may want to check with your human resources department regarding the use of Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) as possible payment options for your membership. If you are unable to use these funds to pay for the membership fee directly, there is a good chance that you can still use your HSA/FSA as reimbursement for certain services provided through our office.

Unfortunately, no. Your membership fee is not yet defined as a "medical expense" in most states and as such is not deductible. Please confer with your tax consultant to clarify tax consequences in your particular circumstances.

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